TECH SUPPORT, WITHOUT THE RUNAROUND

Need a hand?
We've got you.

Get connected with a Yellow Dog technician in just a few steps. Choose your computer, open the support app, and share your ID and temporary password.

Get started

01 / GET CONNECTED

Choose your computer.

No complicated setup. Just follow the instructions below.

WINDOWS

Support for Windows

Download the support application and open it. No server settings to enter.

Download for Windows

Portable .exe · No unattended password configured

MACOS

Support for Mac

Install RustDesk, then run our setup helper to connect it to Yellow Dog.

Get RustDesk for Mac Then download the Mac setup helper Mac says “Not Opened”? Follow these steps

Mac requires Screen Recording & Accessibility approval

MAC HELP / SECURITY PROMPT

Mac blocked the setup helper?

Apple may show a warning saying “Yellow-Dog-RustDesk-Mac-Setup.command” Not Opened because our setup helper isn't Apple-notarized. If you downloaded it from this support site at your technician's direction, follow the steps below. Do not disable Gatekeeper or change your Mac's overall security settings.

Click “Done” on Apple's warning window. Don't click “Move to Trash.”
Open Apple menu  → System Settings → Privacy & Security.
Scroll to the Security section near the bottom. Look for the message indicating the Yellow Dog setup helper was blocked.
Click “Open Anyway”. Confirm with Touch ID or your Mac password if prompted, then click “Open Anyway” again.
A Terminal window should open and apply the RustDesk settings. Then open RustDesk and give your technician your ID and temporary password.

Don't see “Open Anyway”? Try opening the downloaded setup helper once, dismiss the warning with Done, and return to Privacy & Security. If your Mac is managed by an employer or school, its security policy may prevent an override; contact your IT administrator.

Example macOS warning: Yellow-Dog-RustDesk-Mac-Setup.command Not Opened, with Done and Move to Trash buttons — Example of the warning you might see. Choose **Done** first.

Mac permissions after setup: RustDesk may ask you to allow Screen & System Audio Recording (or Screen Recording) and Accessibility in System Settings → Privacy & Security. Approve those permissions for RustDesk so the technician can see and control your screen. You may need to restart RustDesk.

02 / START YOUR SESSION

Three easy steps.

Download

Choose Windows or Mac above and follow the instructions.

Open

Launch RustDesk. Mac users should also run the setup helper and approve the required permissions.

Connect

Give your Yellow Dog technician the RustDesk ID and temporary password shown in the app.